Services
Customizable Language Technology Solutions
SAVI provides an integrated portfolio of technology and consulting services for Language Service Providers. Select the capabilities your organization needs today and expand or customize the platform as your business grows.
Interpretation Management Platform
Manage interpreting operations through a centralized system built around your organization.
SAVI brings together interpreter records, customer accounts, service requests, communication workflows, assignments, and operational data. Teams gain greater visibility while reducing the manual work required to coordinate services across multiple channels.
Over-the-Phone Interpreting
Deliver dependable OPI services using SAVI’s proprietary telephony platform.
Customers can connect to interpreters using configured phone numbers, access codes, accounts, or customized call flows. Calls can be routed according to your interpreter network, customer requirements, language needs, qualifications, priority rules, and availability.
Video Remote Interpreting
Extend your services beyond voice with secure, convenient video interpreting workflows.
SAVI can support video sessions for spoken-language interpreting, ASL, and other scenarios in which visual communication is essential. Video access can be incorporated into customer portals, scheduled assignments, or on-demand service workflows.
AI-Enabled Language Services
Use artificial intelligence as a configurable part of your language service strategy.
SAVI can incorporate AI into appropriate interpreting, translation, routing, intake, and operational workflows. Solutions are designed around your service model and can include escalation to qualified human professionals when the situation requires it.
ASL and Deaf or Hard-of-Hearing Services
Coordinate ASL services through onsite, scheduled video, or on-demand video workflows.
SAVI can help LSPs manage interpreter qualifications, availability, appointment requirements, customer access, and service records within the same environment used for other language services.
On-Site Interpreter Scheduling
Give customers an easier way to request qualified interpreters for in-person assignments.
SAVI can support the complete scheduling lifecycle, from the original request through assignment, confirmation, service completion, and administrative review.
Live-Assisted Dispatcher Processing
Not every request should rely entirely on automation.
SAVI supports live-assisted call and request processing for interpreting organizations that use dispatchers or coordinators to identify needs, locate appropriate interpreters, manage exceptions, and ensure successful connections.
Dispatch teams can work from structured workflows while maintaining the flexibility needed for complex, urgent, or specialized requests.
Interpreter Management
Create a central, searchable record of the professionals who deliver your services.
Interpreter profiles can be configured to track
- Languages and language pairs
- Service modalities
- Certifications and qualifications
- Specialties and experience
- Availability
- Geographic coverage
- Contact information
- Account status
- Customer eligibility
- Custom organizational requirements
Routing and scheduling workflows can then use this information to help identify an appropriate interpreter for each request.
Customer Management and Self-Service Portals
Give every customer an organized way to access and manage language services.
Customer environments can be configured around account structures, locations, departments, permissions, and service requirements. Depending on your operating model, customers may be able to:
- Request OPI, VRI, ASL, or OSI services
- Schedule future appointments
- Submit translation projects
- Manage authorized users and locations
- Review request and appointment status
- Access records and reports
- Use customer-specific access methods
- Receive branded notifications and communications
Document Translation Portal
Manage translation requests through a structured, customer-facing workflow.
Customers can submit documents and project details through your branded portal. Your team can then review requirements, assign resources, monitor progress, communicate with stakeholders, and deliver completed work.
Localization Workflows
Coordinate multilingual content projects across languages, markets, formats, and stakeholders.
SAVI can help organize localization requests, assets, assignments, reviews, approvals, and delivery. Custom workflows can be developed around your services, client requirements, and existing technology environment.
White-Label Solutions
Deliver a consistent experience under your organization’s name.
SAVI’s white-label capabilities allow LSPs to present platform services as their own. Branding may be applied to portals, interfaces, communications, access points, and supporting materials.
Your customers see your brand. Your business owns the relationship. SAVI supplies and supports the underlying technology.
Integrations and Custom Development
Connect SAVI with the tools that support your operation.
Our team can evaluate and develop integrations for customer systems, communications tools, business applications, reporting environments, and other technology used in the delivery of language services.
IT Consulting Services
SAVI provides technology guidance specifically informed by the operational realities of language service delivery.
Consulting engagements can include
- Technology strategy and planning
- Workflow assessment
- Platform architecture
- Telephony and call-flow design
- Systems integration
- Process automation
- Data migration planning
- Implementation and deployment
- Custom software development
- Operational reporting
- Ongoing optimization and technical support
Create a Solution Around the Way You Work.
Tell us about your services, workflows, customers, interpreter network, and current technology. We will help identify the right platform configuration for your organization.
Discuss Your Requirements